Encountering challenges in depositing funds into your Trading Pro accounts can be attributed to various factors, including your chosen payment method and account verification status.
If you face difficulties in depositing funds, please follow this troubleshooting checklist:
- Ensure that your Trading Pro account is fully verified, as incomplete verification may impose restrictions on deposits.
- Verify that your selected trading account aligns with the specified minimum and maximum deposit amounts.
- Check if your chosen payment method has specific minimum or maximum deposit requirements, and adjust the deposit amount accordingly to meet these criteria.
- Take note that the availability of payment methods depends on the registered country of residence in your Client portal, and certain methods may be unsupported. If this is the case, explore alternative payment options within the deposit section of your Client portal, considering the supported systems in your country.
If deposit issues persist, please contact our Trading Pro Support Team for further assistance, providing the following details:
- Your trading account number.
- The type of payment method used for the deposit.
- Screenshot of any error message received, if applicable.
